Case study: developing a new museum website

Format Web page Created by Kevin Bacon
Organisation Royal Pavilion & Museums, Brighton & Hove
Overview

This case study is an account of the development of a new website for the Royal Pavilion & Museums, Brighton & Hove (RPM), written by Kevin Bacon, RPM’s Digital Manager. It contains helpful insights if you are considering developing a new website for your museum, with particular emphasis on the importance of doing user research to gather evidence to inform your decisions.  It includes the importance of designing a website that works for its users, informed by user research.

The team made use of Google Analytics, website visitor surveys and the work of American academic John Falk. It outlines how they used WordPress as the starting point for a new website and the importance of questioning your assumptions.

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Publish date March 2018